Support

Last updated: October 15, 2026

Need help with the Heritage Itineraries website or app? Email us at heritagetouristitineraries@yahoo.com — please include your device, the app version (bottom of the Me tab) and a description of the problem.

Frequently asked questions

How do I collect Heritage passport stamps?

Sign in, get close to a stop of a journey (within about 40 m) and tap Get stamp. Collect every stamp of a journey to earn a shareable certificate.

The app can’t find my location

Open Settings → Heritage Itineraries → Location, choose “While Using the App” and turn on “Precise Location”.

Following a journey with the screen locked

Tap Start on a journey. Your next stop, the distance and the audio guide appear on the Lock Screen and in the Dynamic Island, and you are told when you arrive. Tap End to stop guidance.

Changing the language

The app follows your device language (Vietnamese, English, French). You can choose another one under Me → Language.

Forgot your password

On the sign-in screen, tap Forgot password? and enter your email to receive a reset link.

Incorrect site information

On the site page, tap Report and describe the issue; the editors will review and update it.

Deleting your account

In the app: Me → Delete account. On the website: sign in, open Profile → Delete account. Or email heritagetouristitineraries@yahoo.com from your registered address. See the Privacy Policy.